What guests love about the Swissôtel Al Maqam hotel

When you read the guest reviews for Swissôtel Al Maqam hotel in Makkah, it’s clear that this new hotel is loved for its professionalism, efficiency and high international standards. Here are a few of the highlights:


Masharaf Tea Lounge

Masharaf Tea Lounge, one of many popular facilities in the Swissôtel Makkah hotel


“Outstanding hotel services”

Almost all reviews praise the “incredibly helpful” staff, described as “professional and helpful”, “supportive” and offering “impeccable” service.

They give a “sharp response” and “they try their best to please the guests”. This applies to all staff: “luggage services, front desk, concierge, security guards etc…. Thank you so much.”

The reception and concierge staff are especially highly praised. Several guests wish to “thank the reception staff and the front office managers”, with many agreeing that “hotel staff at the reception were particularly friendly and very accomodating.”

“Check in was quick and efficient”

With over 1,600 rooms and suites, the Swissôtel Al Maqam hotel has a challenge to keep check-in and check-out running efficiently. Nobody wants to wait in a line to check into their room!

Thankfully, the comments are positive, ranging from “the check in and check out experience was so easy” to “the check-in process was smooth” and “check in/check out was very fast”.

“Clean and modern”

Opened in 2017, the hotel has the latest standards of buildings and technology – something guests really appreciate.

It’s a “new hotel, neat and clean” says one guest, while a British visitor describes it as an “amazing hotel, very clean…very comfortable stay and modern property”.

Crowding is not an issue despite the 1,624 rooms and suites: a “sufficient no. of high speed elevators are available for ease of movement during prayer timings”“the lifts were quick and easily available”.

Good internet access is essential these days. One UK visitor was pleased to find that “despite being on one of the highest floors, the wifi was excellent” and another agrees: “good WIFI in room and public areas within hotel”.

“The food was amazing ”

The quality of the cuisine is something guests comment on. “Breakfast, lunch and dinner are well arranged” with a “good menu” and “tasty food”. This includes the servers: “Staff at Al-Khairat was very efficient and looking at every table with full attention.”

The “buffet breakfast was awesome” says one guest. Another explains: “breakfast was excellent with wider range of continental and Arabic cuisine.” Visitors from the UAE comment on the “well prepared breakfast with excellent variety” and “huge variety of buffet breakfast”.


Al Khairat restaurant

“Amazing food” at Al Khairat restaurant in the Swissôtel Makkah hotel


Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Swissôtel Al Maqam hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

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