What guests love about the Pullman Zamzam Makkah hotel
Umrah pilgrims and business travelers return again and again to the Pullman Zamzam Makkah hotel in the Abraj Al Bait complex. Why? Read this summary of recent guest reviews to find out!
“Location, location, location”
Guests loved the convenient location, with comments such as “You can see Masjid al-Haram the moment you leave the hotel, it’s a 1 minute walk!”
“Really loved the location” says one happy guest. “Very close to haram, restaurants and shopping malls. Everything you want [is] just walking distance from hotel.” And as well as the “easy access to Haram”, many guests mention the “excellent Kaaba view”.
“Exceptional customer experience”
“Staff are soooo helpful,” enthuses one guest, “and willing to give a helping hand at anytime anywhere.” “I like their speed in responding to my requests and their creativity in finding solutions to my inquiries,” explains another.
The staff prove “that exceptional customer experience is an attitude and not just words.” It’s nice to see that this praise applies to “staff everywhere: concierge, reception, room service, call center…”
In particular, “check in was very fast” with a “quick response to needs by the staff”. That’s an important factor in a popular hotel with more than 1,300 rooms and suites!
Housekeeping get “10/10 (Very supportive, friendly and nice)”. This guest is not the only one to praise the cleaning service. “Clean room and housekeeping staff were very friendly – always helpful when needed them” is typical of many comments.
Guests also praised the “extra comfortable” beds and “in-room speakers” for hearing prayers at the Haram.
“Delicious and tasty”
Pullman Zamzam diners are pleased with the “excellent dining experience” with serving staff who “made us feel at home though we were thousands of miles away from home”.
“Food is more than what you may expect”, describes a recent guest. “So delicious and tasty, a wide range of dishes to choose from either at breakfast or dinner”.
To avoid overcrowding, the hotel offers a “lavish breakfast in 3 different restaurants”, with breakfast described as “amazing with lots and lots variety”.
Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Pullman Zamzam Makkah hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.