What guests love about the Swissôtel Al Maqam hotel

When you read the guest reviews for Swissôtel Al Maqam hotel in Makkah, it’s clear that this new hotel is loved for its professionalism, efficiency and high international standards. Here are a few of the highlights:


Masharaf Tea Lounge

Masharaf Tea Lounge, one of many popular facilities in the Swissôtel Makkah hotel


“Outstanding hotel services”

Almost all reviews praise the “incredibly helpful” staff, described as “professional and helpful”, “supportive” and offering “impeccable” service.

They give a “sharp response” and “they try their best to please the guests”. This applies to all staff: “luggage services, front desk, concierge, security guards etc…. Thank you so much.”

The reception and concierge staff are especially highly praised. Several guests wish to “thank the reception staff and the front office managers”, with many agreeing that “hotel staff at the reception were particularly friendly and very accomodating.”

“Check in was quick and efficient”

With over 1,600 rooms and suites, the Swissôtel Al Maqam hotel has a challenge to keep check-in and check-out running efficiently. Nobody wants to wait in a line to check into their room!

Thankfully, the comments are positive, ranging from “the check in and check out experience was so easy” to “the check-in process was smooth” and “check in/check out was very fast”.

“Clean and modern”

Opened in 2017, the hotel has the latest standards of buildings and technology – something guests really appreciate.

It’s a “new hotel, neat and clean” says one guest, while a British visitor describes it as an “amazing hotel, very clean…very comfortable stay and modern property”.

Crowding is not an issue despite the 1,624 rooms and suites: a “sufficient no. of high speed elevators are available for ease of movement during prayer timings”“the lifts were quick and easily available”.

Good internet access is essential these days. One UK visitor was pleased to find that “despite being on one of the highest floors, the wifi was excellent” and another agrees: “good WIFI in room and public areas within hotel”.

“The food was amazing ”

The quality of the cuisine is something guests comment on. “Breakfast, lunch and dinner are well arranged” with a “good menu” and “tasty food”. This includes the servers: “Staff at Al-Khairat was very efficient and looking at every table with full attention.”

The “buffet breakfast was awesome” says one guest. Another explains: “breakfast was excellent with wider range of continental and Arabic cuisine.” Visitors from the UAE comment on the “well prepared breakfast with excellent variety” and “huge variety of buffet breakfast”.


Al Khairat restaurant

“Amazing food” at Al Khairat restaurant in the Swissôtel Makkah hotel


Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Swissôtel Al Maqam hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

What guests love about the Swissôtel Makkah hotel

As one of the most popular hotels in Makkah, the first Swissôtel in the Middle East still maintains its sky-high standards of service and cleanliness. Evidence: these recent guest reviews!

“Beautifully arranged, neat and clean”

Guests agree that “everything was high standard” at the Swissôtel Makkah, with many comments about the “clean rooms and facilities overall”. Reviews rave that “the rooms are super clean” and “bedding was so comfortable”.

Many people thank the cleaning staff personally – “housekeeping service has been super”. This satisfied guest gives more details: “Very clean hotel! The cleaner on our floor was amazing, very friendly, very efficient… the first day where we accidentally clicked do not disturb button, he caught our attention in lobby and asked if we needed anything, very polite!…. Just great in terms of cleanliness and hospitality.”


Swissôtel Makkah service

Everyone praises the high standards of cleanliness at the Swissôtel Makkah


“Breathtaking view of Holy Kabba”

Another much-loved aspect of the rooms and suites was the view – especially for those rooms with a Kaaba view.

One guest calls it a “beautiful hotel with breathtaking view of Holy Kabba” while another tells how the “view was just mesmerizing”. “Great view of the holy Kaaba from the window” and “the views of Kaaba from the Jr Suite were really amazing” say other guests.

If you’re booking a room at the Swissôtel Makkah, perhaps you should take this guest’s recommendation: “Choose the room with Kaaba view. You won’t regret it.”


Room with a Kaaba view

Guests recommend booking a room with a Kaaba view


“My children loved it”

Families appreciate the hotel due to its convenient access to the Haram. “Moving from the hotel to Haram is smooth. It is very recommended if you have kids.” It’s “very close to Haram even for older people”, recommends another guest. “Lifts are not overcrowded.”

The staff are also family-friendly, according to family reviewers. Comments range from “I had children with me and could not have expected anymore from the hotel staff” to “Housekeeping took extra care of me and my family, I can’t thank them enough.”

Grandma and grandpa are also well looked-after: “I lost count the number of times they voluntarily helped various family members in wheelchairs.”

“Never seen such friendly staff…”

… wonderful staff that do whatever it takes to meet your needs.” This guest echos what so many others also say.

As this reviewer praises: “Hospitality was excellent and all staff were welcoming and helped all your needs.” Another agrees: “Amazing service. Very friendly and professional staff.”

There is a clearly welcoming atmosphere in the hotel. Says this Umrah pilgrim: “The first night we were welcomed with a huge smile in the hotel for the reception.”

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Swissôtel Makkah hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

What guests love about the Raffles Makkah Palace hotel

In the top 5 on Tripadvisor with a 79% “excellent” rating, it’s clear that guests absolutely love the Raffles Makkah Palace hotel! But what exactly do they love? Here’s a quick summary of what some recent guests find special.

“Service was outstanding”

It’s amazing to see how many reviews mention the superb level of service and friendly staff. The “staff are friendly and professional”, says one reviewer. An Australian guest raves that: “From the bell boy to the manager, everyone has the most utmost respect for the customers.”


Service at the Raffles Makkah Palace hotel

You can expect attentive service at the Raffles Makkah Palace hotel


Traveling to Makkah can be challenging in hot weather and busy times, but as one reviewer says, “the staff were amazing, they made sure everything went smoothly.”

Many guests praise the “ease of check in & out”. “I like the check in…” says one happy reviewer, “…they take me from the taxi station direct to my room and I sign all my papers in my room.”

“Amazing breakfast”

The best meal of the day for Raffles Makkah Palace hotel guests seems to be breakfast, as everyone praised the choice and quality. Comments range from simply “the included breakfast was amazing” to “the breakfast in the hotel was very tasty. It has a large selection too.”

One traveler from Mauritius particularly liked the healthy options: “The fresh juice variety options on the spot is amazing. So tasty and healthy.”

“Spectacular view of the Kaabah”

Right outside the Grand Mosque with views over the Kaaba, it’s no surprise that the location is a major advantage. “Location, ambiance and close vicinity to the Haram mosque are reasons enough why one should choose to stay at Raffles.”

Another guest lists the benefits: “convenient location, few steps from Haram, Kaaba view, shopping mall inside.” The shopping mall is the famous Abraj Al Bait Mall with hundreds of international stores and restaurants.

“The hotel suite is just wonderful”

Families and couples love the hotel’s 214 suites, all with a spacious living room and many with stunning views.

“Room is so clean with excellent view,” enthuses one guest. Another agrees: “Beautiful rooms with spectacular view of the Kaabah is definitely an added advantage”.


Raffles Makkah Palace hotel suite

Guests rave about the spacious suites with their elegant living rooms


“The right choice”

Let’s end with the words of one happy visitor from Dubai: “The minute you step foot in Raffles you immediately know that you have made the right choice and that you’ll definitely come back. The hospitality of all the staff around you make you feel like home and they’ll just do anything to make your stay as remarkable as it get again.”

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Raffles Makkah Palace hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

What guests love about the Makkah Clock Royal Tower, a Fairmont hotel

With its more than 1,600 rooms and suites occupied year-round, the Fairmont hotel in the landmark Makkah Clock Royal Tower is clearly a favourite with visitors to the Holy City. Why do so many guests return to the hotel? Here’s a summary of some recent guest reviews.

“Perfect for families”

Families love the flexible room options at the Fairmont, including connecting rooms for two, three or four guests and spacious suites. “We had a residential quad room with two bathrooms and two bedrooms,” says one mother traveling with her husband and three children. “It was spacious and immaculate.”

Another is just as happy: “I stayed with my family in two triple connected rooms which were spacious and very comfortable.” A recent family of four “upgraded to the two bedrooms/two bathrooms suite with a view of the Haram” while another family “stayed in the two bedroom apartment. It was huge and had an amazing view (Kaaba view).”

One family with Fairmont Gold membership was especially impressed that “the team were all exceptional and went out of their way to make us feel welcome and ensure that our toddler (19 months) was happy.” And as another Fairmont Gold member says, “the welcome fruits and kava [coffee] and dates was a surprise treat for the family.”


Kids Corner

Families love the kid-friendly rooms and facilities


“Breakfast on 29th floor with amazing view”

Many guests love dining with a Kaaba view. “The breakfast is fantastic and one of the best I have ever tried,” says one diner. “The breakfast was great with such a wide range of choice of food” says another.

Many agree with the reviewer who praises the “awesome breakfast venue” with its Kaaba view.

Several mention Al Dira restaurant in particular, with one happy diner calling it “a no-miss for all.”

“Excellent prayer room with Kaaba view”

Pilgrims appreciate the chance to pray in the hotel’s large prayer room – “I really enjoyed praying on floor S2”.

“The view of Kaaba from the prayer area of hotel was breathtaking,” says one pilgrim. “The prayer room at S2 was beautiful,” enthuses another.

“Excellent service”

Guests are impressed at the professionalism and personal attention of the staff, despite having to deal with hundreds or even thousands of guests each day. “The staff were friendly and always greeted very politely whenever we met them.” This goes for every member of staff: “reception, hotel management, housekeeping and the concierge team.”

One guest thanks the hotel manager for solving a problem he had. “I must say he shows exemplary professionalism in dealing with the situation….These experiences differentiate & create lifetime memories. I thanks #Fairmont & their staff.”


Concierge Service

Everyone mentions the friendly and professional Fairmont staff


Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Makkah Clock Royal Tower, a Fairmont hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

5 reasons to stay at the Pullman Zamzam Makkah hotel

The Pullman Zamzam Makkah hotel offers Umrah and Hajj accommodation that combines connectivity and comfort with quick access to the Grand Mosque.

Here are five reasons for pilgrims, families and business travelers to stay at the Pullman Zamzam Makkah hotel.

1. Easy access to the Haram

In the Abraj Al Bait complex, the hotel is a few minutes’ walk from King Abdul Aziz Gate. The hotel’s location makes it convenient to pray at the Grand Mosque at any time.

2. Multilingual concierges

Known as Pullman Welcomers, the multilingual concierges will help to make your stay in Makkah as comfortable as possible. Take advantage of their local knowledge and ask for information about Makkah tours, the best restaurants in the city or anything else you need.

3. Perfect for families

Children under 12 enjoy free accommodation, breakfast and Executive Lounge access when with a parent. Suites have a kitchenette and plenty of space.

4. Facilities for pilgrims

To pray in your room, simply turn on the Haram radio and use the prayer rugs. This 5-star hotel also has a prayer room with a close-up view of the Kaaba.

5. Delicious cuisine

Start your day with a gourmet breakfast featuring a variety of local and international dishes. Two all-day restaurants and a lobby lounge offer authentic dishes in a relaxing atmosphere.

Learn more about the Pullman Zamzam Makkah hotel.

Pullman Zamzam Grand Suites - reception

Elegant Arabic design at the Pullman Zamzam Makkah hotel

Pullman Zamzam Makkah twin room

There are 1315 deluxe rooms and suites at the Pullman Zamzam Makkah hotel


5 reasons to stay at Swissôtel Al Maqam hotel

Looking for the ideal Umrah or Hajj accommodation? Look no further: this luxury Makkah hotel provides warm Arabic hospitality, Swiss standards and easy access to the Grand Mosque.

Here are five top reasons to book a room at the Swissôtel Al Maqam hotel.

1. Easy access to the Haram

Facing the Kaaba, this luxury hotel within the Abraj Al Bait complex is just a few minutes away from the Holy Mosque. Guests have direct access to the main entrances.

2. Contemporary Swiss style

This Makkah hotel features modern design, friendly service and comfortable public spaces. Enjoy a blend of Arabic hospitality and Alpine decor in the heart of Makkah.

3. Sensational room choices

You have many choices: from the classic twin room to the spacious Family Suites with a separate living room, dining room and kitchenette. All rooms come with WiFi, a refreshment center, prayer rugs and Haram radio.

4. Relaxed, refined dining

Al Khairat is an all-day restaurant that serves authentic cuisines from the Gulf region, Europe and the Far East. For relaxing refreshments, try the cozy Masharif Tea Lounge.

5. Easy shopping at Abraj Al Bait Mall

Guests have direct access to world-class shopping at Abraj Al Bait Mall. Find everything you need in one place, from international brands, jewelry and Hajj souvenirs to a popular food court.

Learn more about the Swissôtel Al Maqam hotel.

Swissotel Al Maqam Lobby

Expect Swiss standards of service at the Swissôtel Al Maqam hotel

5 reasons to stay at Makkah Clock Royal Tower, a Fairmont hotel

Everyone recognises Makkah Clock Royal Tower, a Fairmont hotel: it rises 76 stories high in the Abraj Al Bait complex and is visible for miles around. Here are five things that make it the ideal Hajj or Umrah accommodation.

Rising up from the Abraj Al Bait complex, Makkah Clock Royal Tower is a beacon for pilgrims, families and businesspeople from around the world. It also offers some of the closest accommodation to the Kaaba.

1. Closest hotel to the Kaaba

This Makkah hotel is in the central clock tower, a 76-story building visible from anywhere in the holy city. It is directly in front of the Grand Mosque’s main gate, with many of its 1650 rooms overlooking the Kaaba.

2. Easy access to the Grand Mosque

With 56 elevators, Hajj and Umrah pilgrims can easily and quickly reach the Haram, as well as Abraj Al Bait Mall.

3. Superb meetings and events facilities

Makkah Clock Royal Tower has more than 3,200 sqm of function spaces, all equipped with the latest technology. Take advantage of the business center, spectacular ballroom and media room with live broadcasting capabilities.

4. Relaxation and exercise

For relaxation, exercise and spa treatments, this Fairmont hotel in Makkah offers men’s and women’s health clubs staffed by highly trained professionals.

5. Ideal for family travel

Children enjoy free or discounted meals, welcome amenities and access to a fun Kids’ Club.

Learn more about the Makkah Clock Royal Tower, a Fairmont Hotel.


Fairmont Makkah Double Bedroom with Kaaba view

Many of the Fairmont Makkah’s 1650 rooms have Haram views

Fairmont Makkah Reception

The welcoming reception area at the Fairmont Makkah hotel

What guests love about the Pullman Zamzam Makkah hotel

Umrah pilgrims and business travelers return again and again to the Pullman Zamzam Makkah hotel in the Abraj Al Bait complex. Why? Read this summary of recent guest reviews to find out!

“Location, location, location”

Guests loved the convenient location, with comments such as “You can see Masjid al-Haram the moment you leave the hotel, it’s a 1 minute walk!”

“Really loved the location” says one happy guest. “Very close to haram, restaurants and shopping malls. Everything you want [is] just walking distance from hotel.” And as well as the “easy access to Haram”, many guests mention the “excellent Kaaba view”.

“Exceptional customer experience”

“Staff are soooo helpful,” enthuses one guest, “and willing to give a helping hand at anytime anywhere.” “I like their speed in responding to my requests and their creativity in finding solutions to my inquiries,” explains another.

The staff prove “that exceptional customer experience is an attitude and not just words.” It’s nice to see that this praise applies to “staff everywhere: concierge, reception, room service, call center…

In particular, “check in was very fast” with a “quick response to needs by the staff”. That’s an important factor in a popular hotel with more than 1,300 rooms and suites!

“Extra comfortable”

Housekeeping get “10/10 (Very supportive, friendly and nice)”. This guest is not the only one to praise the cleaning service. “Clean room and housekeeping staff were very friendly – always helpful when needed them” is typical of many comments.

Guests also praised the “extra comfortable” beds and “in-room speakers” for hearing prayers at the Haram.

“Delicious and tasty”

Pullman Zamzam diners are pleased with the “excellent dining experience” with serving staff who “made us feel at home though we were thousands of miles away from home”.

Food is more than what you may expect”, describes a recent guest. “So delicious and tasty, a wide range of dishes to choose from either at breakfast or dinner”.

To avoid overcrowding, the hotel offers a “lavish breakfast in 3 different restaurants”, with breakfast described as “amazing with lots and lots variety”.

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Pullman Zamzam Makkah hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

Restaurant at Pullman Makkah

Guests praise the restaurants and the variety at breakfast

Pullman Makkah guestroom

According to guests, the housekeeping staff do a marvelous job!

5 amazing Makkah hotels – steps from Al Haram

Every pilgrim wants to stay as close as possible to Makkah’s holy sites. Luckily there are five amazing luxury Makkah hotels to pick from, just steps from the Grand Mosque. Here’s an overview of the best Umrah and Hajj accommodation you can wish for:

AccorHotels offers a collection of 5-star hotels in Makkah near the Grand Mosque. For your once-in-a-lifetime pilgrimage, experience the tranquility and comforts of staying in world-class accommodation with easy access to Makkah’s holy sites and Abraj Al Bait.

Fairmont Makkah Clock Royal Tower: a stunning landmark

Located in the Abraj Al Bait complex, Makkah’s Fairmont hotel rises 76 stories just south of the Grand Mosque. Each of the 1,650 rooms and suites offers breathtaking vistas of the holy city. Some directly overlook the Kaaba – the point toward which the world’s faithful pray. The view at night, when the Grand Mosque sparkles with light, is especially inspirational.

This 5-star hotel in Makkah is just a few meters away from King Abdul Aziz Gate, as well as world-class shopping and international restaurants.

Raffles Makkah Palace: classic elegance, personal service

The name Raffles is synonymous with Old World elegance and personal service. Located directly south of the Grand Mosque, the refined Raffles Makkah Palace hotel more than lives up to the Raffles reputation. The suites delight and soothe pilgrims with inspiring mosque views, rich furnishings and personal butler service.

The hotel is well known for its local and international cuisine. The nearest entrance to the Grand Mosque is just minutes away, enhancing your spiritual experience and elevating your stay in the blessed city.

Swissôtel Al Maqam: magnificent views, generous cuisine

A refined blend of clean European design and warm Arabic décor, the high-rise Swissôtel Al Maqam hotel opened in April 2017 in Tower F of the Abraj Al Bait complex. The rooms have magnificent views over the Kaaba or city.

Islam’s holiest sites within the Grand Mosque are easily accessible via two private entrances leading to Um Al Qura Tunnel or Al Khalil Street. Enjoy attentive hospitality, generous cuisine and peaceful accommodation.

Swissôtel Makkah: modern style and service

Contemporary style, perfect bedding, Swissôtel’s signature breakfast buffet, breathtaking Kaaba or city views… guests of this luxury hotel return here again and again. As Swissôtel Makkah is located within Abraj Al Bait, the Grand Mosque is easily accessible via the Abraj Al Bait Mall or directly from Ajyad Street.

Pullman ZamZam Makkah: enjoy the latest technology

Named after the well that sustained the Prophet Ishmael (PBUH) and his mother, the Pullman ZamZam Makkah hotel offers global pilgrims tranquil and relaxing Hajj accommodation. Each room or suite has the latest technology, including online check-in, complimentary high-speed WiFi and in-room Haram audio. All guests enjoy direct access to the Grand Mosque via King Abdul Aziz Gate.

Stay close to the Grand Mosque

Whether you’re in Makkah for Hajj or Umrah, you want to be as close as possible to the city’s holiest sites. More time for contemplation and religious rituals, less time spent traveling between your hotel and Al Haram (the Grand Mosque).

Chefs preparing food in the Swissotel Makkah hotel restaurant

Renowned cuisine at the Swissôtel Al Maqam hotel


Raffles Makkah Palace suite

Many suites in the Raffles Makkah Palace hotel overlook the Haram

5 reasons to stay at Swissôtel Makkah hotel

Why is Swissôtel Makkah so popular with upscale business travelers and pilgrims? With spacious rooms and easy access to the Grand Mosque, it’s easy to understand!

This 5-star hotel in Makkah was the first Swissôtel in the Middle East. Discover why so many guests choose Swissôtel Makkah for their Umrah or Hajj accommodation.

1. Convenient location

Swissôtel Makkah is the only hotel in the city with direct Haram entrance through Ajyad Street. It takes just a few minutes to go from your room to the Grand Mosque.

2. Elegant Umrah accommodation

Each of the spacious 1487 guest rooms and suites features contemporary style and views of the Grand Mosque or Makkah skyline. Enjoy advanced technology, a refreshment center, marble bathroom and Haram audio.

3. Warm hospitality

This 5-star hotel in Makkah prides itself on its multilingual staff and efficient, friendly service. Whether this is your first and 10th pilgrimage, Swissôtel takes care of your every need.

4. Fine dining and a tea lounge

The hotel’s award-winning restaurants serve fresh, delicious meals. Al Ruwad has one of the world’s largest dining rooms, yet the service is warm and personal. For refreshments and rest, enjoy the hotel’s Al Ruwad Tea Lounge.

5. Near Abraj Al Bait Mall

The hotel is close to Abraj Al Bait Mall with its luxury stores, boutiques, supermarkets and food court.

Learn more about the Swissôtel Makkah hotel.

Swissotel Makkah Junior Suite Living Room

Relax in comfort in a Swissôtel Makkah suite

Book your stay

From   to

Room 1
Book Now