When you read the guest reviews for Swissôtel Al Maqam hotel in Makkah, it’s clear that this new hotel is loved for its professionalism, efficiency and high international standards. Here are a few of the highlights:

Masharaf Tea Lounge, one of many popular facilities in the Swissôtel Makkah hotel

“Outstanding hotel services”

Almost all reviews praise the “incredibly helpful” staff, described as “professional and helpful”, “supportive” and offering “impeccable” service.

They give a “sharp response” and “they try their best to please the guests”. This applies to all staff: “luggage services, front desk, concierge, security guards etc…. Thank you so much.”

The reception and concierge staff are especially highly praised. Several guests wish to “thank the reception staff and the front office managers”, with many agreeing that “hotel staff at the reception were particularly friendly and very accomodating.”

“Check in was quick and efficient”

With over 1,600 rooms and suites, the Swissôtel Al Maqam hotel has a challenge to keep check-in and check-out running efficiently. Nobody wants to wait in a line to check into their room!

Thankfully, the comments are positive, ranging from “the check in and check out experience was so easy” to “the check-in process was smooth” and “check in/check out was very fast”.

“Clean and modern”

Opened in 2017, the hotel has the latest standards of buildings and technology – something guests really appreciate.

It’s a “new hotel, neat and clean” says one guest, while a British visitor describes it as an “amazing hotel, very clean…very comfortable stay and modern property”.

Crowding is not an issue despite the 1,624 rooms and suites: a “sufficient no. of high speed elevators are available for ease of movement during prayer timings” – “the lifts were quick and easily available”.

Good internet access is essential these days. One UK visitor was pleased to find that “despite being on one of the highest floors, the wifi was excellent” and another agrees: “good WIFI in room and public areas within hotel”.

“The food was amazing ”

The quality of the cuisine is something guests comment on. “Breakfast, lunch and dinner are well arranged” with a “good menu” and “tasty food”. This includes the servers: “Staff at Al-Khairat was very efficient and looking at every table with full attention.”

The “buffet breakfast was awesome” says one guest. Another explains: “breakfast was excellent with wider range of continental and Arabic cuisine.” Visitors from the UAE comment on the “well prepared breakfast with excellent variety” and “huge variety of buffet breakfast”.

“Amazing food” at Al Khairat restaurant in the Swissôtel Makkah hotel

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Swissôtel Al Maqam hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

As one of the most popular hotels in Makkah, the first Swissôtel in the Middle East still maintains its sky-high standards of service and cleanliness. Evidence: these recent guest reviews!

“Beautifully arranged, neat and clean”

Guests agree that “everything was high standard” at the Swissôtel Makkah, with many comments about the “clean rooms and facilities overall”. Reviews rave that “the rooms are super clean” and “bedding was so comfortable”.

Many people thank the cleaning staff personally – “housekeeping service has been super”. This satisfied guest gives more details: “Very clean hotel! The cleaner on our floor was amazing, very friendly, very efficient… the first day where we accidentally clicked do not disturb button, he caught our attention in lobby and asked if we needed anything, very polite!…. Just great in terms of cleanliness and hospitality.”

Everyone praises the high standards of cleanliness at the Swissôtel Makkah

“Breathtaking view of Holy Kabba”

Another much-loved aspect of the rooms and suites was the view – especially for those rooms with a Kaaba view.

One guest calls it a “beautiful hotel with breathtaking view of Holy Kabba” while another tells how the “view was just mesmerizing”. “Great view of the holy Kaaba from the window” and “the views of Kaaba from the Jr Suite were really amazing” say other guests.

If you’re booking a room at the Swissôtel Makkah, perhaps you should take this guest’s recommendation: “Choose the room with Kaaba view. You won’t regret it.”

Guests recommend booking a room with a Kaaba view

“My children loved it”

Families appreciate the hotel due to its convenient access to the Haram. “Moving from the hotel to Haram is smooth. It is very recommended if you have kids.” It’s “very close to Haram even for older people”, recommends another guest. “Lifts are not overcrowded.”

The staff are also family-friendly, according to family reviewers. Comments range from “I had children with me and could not have expected anymore from the hotel staff” to “Housekeeping took extra care of me and my family, I can’t thank them enough.”

Grandma and grandpa are also well looked-after: “I lost count the number of times they voluntarily helped various family members in wheelchairs.”

“Never seen such friendly staff…”

… wonderful staff that do whatever it takes to meet your needs.” This guest echos what so many others also say.

As this reviewer praises: “Hospitality was excellent and all staff were welcoming and helped all your needs.” Another agrees: “Amazing service. Very friendly and professional staff.”

There is a clearly welcoming atmosphere in the hotel. Says this Umrah pilgrim: “The first night we were welcomed with a huge smile in the hotel for the reception.”

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Swissôtel Makkah hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

In the top 5 on Tripadvisor with a 79% “excellent” rating, it’s clear that guests absolutely love the Raffles Makkah Palace hotel! But what exactly do they love? Here’s a quick summary of what some recent guests find special.

“Service was outstanding”

It’s amazing to see how many reviews mention the superb level of service and friendly staff. The “staff are friendly and professional”, says one reviewer. An Australian guest raves that: “From the bell boy to the manager, everyone has the most utmost respect for the customers.”

You can expect attentive service at the Raffles Makkah Palace hotel

Traveling to Makkah can be challenging in hot weather and busy times, but as one reviewer says, “the staff were amazing, they made sure everything went smoothly.”

Many guests praise the “ease of check in & out”. “I like the check in…” says one happy reviewer, “…they take me from the taxi station direct to my room and I sign all my papers in my room.”

“Amazing breakfast”

The best meal of the day for Raffles Makkah Palace hotel guests seems to be breakfast, as everyone praised the choice and quality. Comments range from simply “the included breakfast was amazing” to “the breakfast in the hotel was very tasty. It has a large selection too.”

One traveler from Mauritius particularly liked the healthy options: “The fresh juice variety options on the spot is amazing. So tasty and healthy.”

“Spectacular view of the Kaabah”

Right outside the Grand Mosque with views over the Kaaba, it’s no surprise that the location is a major advantage. “Location, ambiance and close vicinity to the Haram mosque are reasons enough why one should choose to stay at Raffles.”

Another guest lists the benefits: “convenient location, few steps from Haram, Kaaba view, shopping mall inside.” The shopping mall is the famous Abraj Al Bait Mall with hundreds of international stores and restaurants.

“The hotel suite is just wonderful”

Families and couples love the hotel’s 214 suites, all with a spacious living room and many with stunning views.

“Room is so clean with excellent view,” enthuses one guest. Another agrees: “Beautiful rooms with spectacular view of the Kaabah is definitely an added advantage”.

Guests rave about the spacious suites with their elegant living rooms

“The right choice”

Let’s end with the words of one happy visitor from Dubai: “The minute you step foot in Raffles you immediately know that you have made the right choice and that you’ll definitely come back. The hospitality of all the staff around you make you feel like home and they’ll just do anything to make your stay as remarkable as it get again.”

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Raffles Makkah Palace hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

With its more than 1,600 rooms and suites occupied year-round, the Fairmont hotel in the landmark Makkah Clock Royal Tower is clearly a favourite with visitors to the Holy City. Why do so many guests return to the hotel? Here’s a summary of some recent guest reviews.

“Perfect for families”

Families love the flexible room options at the Fairmont, including connecting rooms for two, three or four guests and spacious suites. “We had a residential quad room with two bathrooms and two bedrooms,” says one mother traveling with her husband and three children. “It was spacious and immaculate.”

Another is just as happy: “I stayed with my family in two triple connected rooms which were spacious and very comfortable.” A recent family of four “upgraded to the two bedrooms/two bathrooms suite with a view of the Haram” while another family “stayed in the two bedroom apartment. It was huge and had an amazing view (Kaaba view).”

One family with Fairmont Gold membership was especially impressed that “the team were all exceptional and went out of their way to make us feel welcome and ensure that our toddler (19 months) was happy.” And as another Fairmont Gold member says, “the welcome fruits and kava [coffee] and dates was a surprise treat for the family.”

Families love the kid-friendly rooms and facilities

“Breakfast on 29th floor with amazing view”

Many guests love dining with a Kaaba view. “The breakfast is fantastic and one of the best I have ever tried,” says one diner. “The breakfast was great with such a wide range of choice of food” says another.

Many agree with the reviewer who praises the “awesome breakfast venue” with its Kaaba view.

Several mention Al Dira restaurant in particular, with one happy diner calling it “a no-miss for all.”

“Excellent prayer room with Kaaba view”

Pilgrims appreciate the chance to pray in the hotel’s large prayer room – “I really enjoyed praying on floor S2”.

“The view of Kaaba from the prayer area of hotel was breathtaking,” says one pilgrim. “The prayer room at S2 was beautiful,” enthuses another.

“Excellent service”

Guests are impressed at the professionalism and personal attention of the staff, despite having to deal with hundreds or even thousands of guests each day. “The staff were friendly and always greeted very politely whenever we met them.” This goes for every member of staff: “reception, hotel management, housekeeping and the concierge team.”

One guest thanks the hotel manager for solving a problem he had. “I must say he shows exemplary professionalism in dealing with the situation….These experiences differentiate & create lifetime memories. I thanks #Fairmont & their staff.”

Everyone mentions the friendly and professional Fairmont staff

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Makkah Clock Royal Tower, a Fairmont hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

Umrah pilgrims and business travelers return again and again to the Pullman Zamzam Makkah hotel in the Abraj Al Bait complex. Why? Read this summary of recent guest reviews to find out!

“Location, location, location”

Guests loved the convenient location, with comments such as “You can see Masjid al-Haram the moment you leave the hotel, it’s a 1 minute walk!”

“Really loved the location” says one happy guest. “Very close to haram, restaurants and shopping malls. Everything you want [is] just walking distance from hotel.” And as well as the “easy access to Haram”, many guests mention the “excellent Kaaba view”.

“Exceptional customer experience”

“Staff are soooo helpful,” enthuses one guest, “and willing to give a helping hand at anytime anywhere.” “I like their speed in responding to my requests and their creativity in finding solutions to my inquiries,” explains another.

The staff prove “that exceptional customer experience is an attitude and not just words.” It’s nice to see that this praise applies to “staff everywhere: concierge, reception, room service, call center…”

In particular, “check in was very fast” with a “quick response to needs by the staff”. That’s an important factor in a popular hotel with more than 1,300 rooms and suites!

“Extra comfortable”

Housekeeping get “10/10 (Very supportive, friendly and nice)”. This guest is not the only one to praise the cleaning service. “Clean room and housekeeping staff were very friendly – always helpful when needed them” is typical of many comments.

Guests also praised the “extra comfortable” beds and “in-room speakers” for hearing prayers at the Haram.

“Delicious and tasty”

Pullman Zamzam diners are pleased with the “excellent dining experience” with serving staff who “made us feel at home though we were thousands of miles away from home”.

“Food is more than what you may expect”, describes a recent guest. “So delicious and tasty, a wide range of dishes to choose from either at breakfast or dinner”.

To avoid overcrowding, the hotel offers a “lavish breakfast in 3 different restaurants”, with breakfast described as “amazing with lots and lots variety”.

Note: This article includes quotes from authentic reviews on Tripadvisor and other hotel booking sites. If you’ve enjoyed your stay at the Pullman Zamzam Makkah hotel, please take a moment to write a review! Your comments are really valuable, both to hotel staff and future guests.

Guests praise the restaurants and the variety at breakfast

According to guests, the housekeeping staff do a marvelous job!